Language Assistance / Nondiscrimination Notice
Phelps Health Medicare Advantage
Nondiscrimination Notice
Cox HealthPlans does not discriminate based on race, ethnicity, national origin, color, religion, sex, gender, age, sexual orientation, mental or physical disability, health status, claims experience, medical history, genetic information, evidence of insurability, or geographic location within the service area. Cox HealthPlans must obey Federal laws against discrimination, including Title VI of the Civil Rights Act of 1964, the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, Section 1557 of the Affordable Care Act, all other laws that apply to organizations that get Federal funding, and any other laws and rules that apply for any other reason.
Cox HealthPlans provides reasonable modifications for individuals with disabilities, and appropriate auxiliary aids and services, including qualified interpreters for individuals with disabilities and information in alternate formats, such as braille or large print, free of charge and in a timely manner, when such modifications, aids, and services are necessary to ensure accessibility and an equal opportunity to participate to individuals with disabilities. Cox HealthPlans provides language assistance services, including electronic and written translated documents and oral interpretation, free of charge and in a timely manner, when such services are a reasonable step to provide meaningful access to an individual with limited English proficiency.
If you have a disability and need help with access to care or would like a copy of our Grievance procedure, please call us at Customer Service. If you have a complaint, such as a problem with wheelchair access, Customer Service can help.
You can also contact Cox HealthPlans Section 1557 Coordinator, Kaitlyn Hammond, at khammond@coxhealthplans.com.
If you want more information or have concerns about discrimination or unfair treatment, please call the Department of Health and Human Services’ Office for Civil Rights at 1-800-368-1019 (TTY 1-800-537-7697) or your local Office for Civil Rights. You can also review information from the Department of Health and Human Services’ Office for Civil Rights at https://www.hhs.gov/ocr/index.
Language Assistance Notice
We provide free services to help you communicate with us. Such as, letters in other languages or large print. You can also ask for an interpreter. If you need help, you can request language assistance by calling Customer Services at 1-855-752-3795 (TTY 711).
English
We have free interpreter services to answer any questions you may have about our health or drug plan. To get an interpreter, just call us at 1-855-752- 3796. Someone who speaks English/Language can help you. This is a free service.
Spanish
Tenemos servicios de intérprete sin costo alguno para responder cualquier pregunta que pueda tener sobre nuestro plan de salud o medicamentos. Para hablar con un intérprete, por favor llame al 1-855-752-3796. Alguien que hable español le podrá ayudar. Este es un servicio gratuito.
Chinese Mandarin
我们提供免费的翻译服务，帮助您解答关于健康或药物保险的任何疑 问。 如果您需要此翻译服务，请致电 1-855-752-3796。我们的中文工作人员很乐意帮助您。 这是 一项免费服务。
Chinese Cantonese
您對我們的健康或藥物保險可能存有疑問，為此我們提供免費的翻譯 服 務。如需翻譯服務，請致電 1-855-752-3796。我們講中文的人員將樂意為您提供幫助。這 是 一項免費服務。
Tagalog
Mayroon kaming libreng serbisyo sa pagsasaling-wika upang masagot ang anumang mga katanungan ninyo hinggil sa aming planong pangkalusugan o panggamot. Upang makakuha ng tagasaling-wika, tawagan lamang kami sa 1- 855-752-3796. Maaari kayong tulungan ng isang nakakapagsalita ng Tagalog. Ito ay libreng serbisyo.
French
Nous proposons des services gratuits d’interprétation pour répondre à toutes vos questions relatives à notre régime de santé ou d’assurancemédicaments. Pour accéder au service d’interprétation, il vous suffit de nous appeler au 1-855-752-3796. Un interlocuteur parlant Français pourra vous aider. Ce service est gratuit.
Vietnamese
Chúng tôi có dịch vụ thông dịch miễn phí để trả lời các câu hỏi về chương sức khỏe và chương trình thuốc men. Nếu quí vị cần thông dịch viên xin gọi 1-855-752-3796 sẽ có nhân viên nói tiếng Việt giúp đỡ quí vị. Đây là dịch vụ miễn phí .
German
Unser kostenloser Dolmetscherservice beantwortet Ihren Fragen zu unserem Gesundheits- und Arzneimittelplan. Unsere Dolmetscher erreichen Sie unter 1-855-752-3796. Man wird Ihnen dort auf Deutsch weiterhelfen. Dieser Service ist kostenlos.
Korean
당사는 의료 보험 또는 약품 보험에 관한 질문에 답해 드리고자 무료 통역 서비스를 제공하고 있습니다. 통역 서비스를 이용하려면 전화 1-855-752-3796 번으로 문의해 주십시오. 한국어를 하는 담당자가 도와 드릴 것입니다. 이 서비스는 무료로 운영됩니다.
Russian
Если у вас возникнут вопросы относительно страхового или медикаментного плана, вы можете воспользоваться нашими бесплатными услугами переводчиков. Чтобы воспользоваться услугами переводчика, позвоните нам по телефону 1-855-752-3796. Вам окажет помощь сотрудник, который говорит по-pусски. Данная услуга бесплатная.
Arabic
لدینا خدمات المترجم الفوري المجانیة للإجابة على أي أسئلة قد تكون لدیكم حول خطتنا الصحیة أو الدوائیة. للحصول على مترجم فوري، ما علیك سوى الاتصال بنا على 3796-752-855-1. یمكن لأي شخص یتحدث اللغة أن یساعدك. ھذه خدمة مجانیة.
Hindi
हमारे स्वास्थ्य या दवा की योजना के बारे में आपके ककसी भी प्रश्न के जवाब देने के किए हमारे पास मुफ्त दुभाकिया सेवाएँ उपिब्ध हैं. एक दुभाकिया प्राप्त करने के किए, बस हमें 1-855-752-3796 पर फोन करें. कोई व्यक्ति जो कहन्दी बोिता है आपकी मदद कर सकता है. यह एक मुफ्त सेवा है.
Italian
È disponibile un servizio di interpretariato gratuito per rispondere a eventuali domande sul nostro piano sanitario e farmaceutico. Per un interprete, contattare il numero 1-855-752-3796. Un nostro incaricato che parla Italianovi fornirà l’assistenza necessaria. È un servizio gratuito. Portuguese: Dispomos de serviços de interpretação gratuitos para responder a qualquer questão que tenha acerca do nosso plano de saúde ou de medicação. Para obter um intérprete, contacte-nos através do número 1-855-752-3796. Irá encontrar alguém que fale o idioma Português para o ajudar. Este serviço é gratuito.
French Creole
Nou genyen sèvis entèprèt gratis pou reponn tout kesyon ou ta genyen konsènan plan medikal oswa dwòg nou an. Pou jwenn yon entèprèt, jis rele nou nan 1-855-752-3796. Yon moun ki pale Kreyòl kapab ede w. Sa a se yon sèvis ki gratis.
Polish
Umożliwiamy bezpłatne skorzystanie z usług tłumacza ustnego, który pomoże w uzyskaniu odpowiedzi na temat planu zdrowotnego lub dawkowania leków. Aby skorzystać z pomocy tłumacza znającego język polski, należy zadzwonić pod numer 1-855-752-3796. Ta usługa jest bezpłatna.
Japanese
当社の健康 健康保険と薬品 処方薬プランに関するご質問にお答えするため に、無料の通訳サービスがありますございます。通訳をご用命になるには、 1-855-752-3796 にお電話ください。日本語を話す人 者 が支援いたします。これは無料 のサー ビスです。